Import Customer Service Representative

Carteret, NJ 07008

Employment Type: Temp to Perm Types of Jobs: Office Admin/Clerical Job Number: 025

Established logistics company looking for an Import Customer Service Representative at our Carteret, NJ location. 

Summary for the role is to provide the highest level of Customer Service in the industry through prompt sending of arrival notices, timely shipment status updates, responsive interaction with overseas agents, vendors and customers utilizing a high degree of professional communication skills.

Duties include, but are not limited to:


  • Verify Arrival notice & invoice details are accurate, including invoices rated correctly for nomination accounts/Special Customer Rates
  • Send Cargo Availability Notices once cargo is available at final CFS
  • Verify AMS details, identify holds, troubleshoot issues to avoid possible delays and Customs fines
  • Send Daily updates for shipments/containers on exam or government holds
  • Notify all customers/agents of marks & piece count discrepancies same day CFS notifies us. Follow up daily until resolved and able to release cargo
  • Liaise between customs broker & consignee for all shipments we are handling Customs clearance and/orISF filings to avoid cargo going into General Order


Expected Requirements:


  •  Related Transportation experience

  • High school diploma

  • College Education or transferable experience.

  • Outside training in Customer Service, interpersonal and problem solving skills.

  • Microsoft Office Literate

  •  Fluency in English

  • Bilingual

  • Related Customer service experience


Interested candidates are encouraged to reply with an updated resume.

Candidates may also come in to our office anytime Monday-Friday 8am-2pm

Staff Management 

314 Campus Dr

Edison, NJ 08837


About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly and clerical positions. Most of our candidates have been with us for over 5 years. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. We have over 5,000 staff employees serving over 100 clients in the Northern New Jersey area. Come join the team!

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